As the Coronavirus (COVID-19) outbreak becomes more active, we at Nuvera want to assure you we are taking measures to protect both our customers and employees by following CDC recommendations.
We are taking every possible preparation to maintain the effectiveness of our network and it is our intention to continue providing you with reliable service during this uncertain time. We are actively managing network capacity to accommodate possible increased work from home usage and our technical support team has geographic diversity allowing us to better serve customers.
We will maintain a safe environment for customers who visit our Customer Solution Centers, and we expect to keep regular business hours at this time. In the event we do need to adjust our hours or close a location, we will provide notice via email, Facebook and our website. If the need arises, we have arranged for our employees to work remotely and continue supporting our network and our customers with the high-quality service on which you rely.
Our online and bill pay services are a great option for anyone who is concerned with being in the public and wants to limit potential exposure during this time. View and pay your invoice conveniently from the comfort of your home or office.
At this time, we continue to meet the demands of new installations and repairs. The response to COVID-19 could eventually affect Nuvera’s ability to service new customers, as our priority will be to keep current customers and services fully operational. Nuvera is taking steps to maintain the safety and well-being of our employees, changing our precautions as the situation evolves. We will continue to monitor developments and will take appropriate steps to ensure the continued safety of our customers and employees.
As a reminder, our 24/7 emergency support is available by calling 844.354.4111. We value your business and appreciate your patience during this time.
