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Annoyance Call Trace
Through the cooperation of the phone company and the local law enforcement agency, Annoyance Call Trace lets you track harassing callers.

All customers automatically receive annoyance call trace. You are only billed when a successful trace is made.

There is a charge per call trace whether you follow up with the authorities or not. You will not be billed if the number is untraceable.

Important Note: Annoyance call trace must be used immediately after you hang up on the call that you want traced. If you get another call, or hear a call waiting tone first, you will trace the wrong call.

• When you get a nuisance call, momentarily depress and release the switchhook* and wait for dial tone. (If you’ve already hung up, pick up the handset again and listen for dial tone.)
• Enter *57 on a touchtone telephone (1157 on a rotary telephone).
• Listen for an announcement that the call can be traced. Follow the voice instructions.
• Hang up.
• If the trace was successful, you are responsible for contacting law enforcement authorities in order to follow up on the trace.

The traced information will not be available to you but will be provided directly to law enforcement authorities. You are responsible for contacting law enforcement authorities to follow up on the trace. The practices of law enforcement officials vary, and Nuvera does not represent that any action will be taken by law enforcement officials with regard to the traced number. Nuvera will not be held liable for damages if a trace attempt is not successful.

Annonymous Call Rejection
No Charge for Customers of Calling Number Identification. Calls that are labeled “private” will not be accepted. Available only to customers who subscribe to Calling Number Identification.

• Pick up handset and listen for the dial tone.
• Enter *77 on a touchtone telephone (1177 on a rotary telephone).
• Calls that are labeled “private” will not be accepted. The calls will be routed to an announcement stating why their call is not being accepted.
• You will not know that the call has taken place.

To deactivate Anonymous Call Rejection:
• Pick up handset and listen for the dial tone.
• Enter *87 on a touchtone telephone (1187 on a rotary telephone).
• All calls will ring through normally to your telephone.

Call Forwarding
Telephone calls forward to an alternate number if not answered by a specified number of rings. Call Forwarding allows you to redirect ALL calls to another telephone number. NOTE: Call Forwarding to long distance numbers will be charged to you.

• Press *72, wait for confirmation tone, and enter the number you want your calls forwarded to.
• Listen for confirmation tone.
• Hang up.
• To cancel this feature, press *73, listen for confirmation tone and hang up.

Call Forward No Answer
This feature allows you to forward your calls when there is no answer. NOTE: Call Forwarding to long distance numbers will be charged to you.

• Press *92, listen for confirmation tone, and dial the number you want your calls forwarded to.
• Press the # key and listen for a confirmation tone.
• To deactivate this feature, press *93, listen for the confirmation tone and hang up.

Call Forward Busy
All calls encountering a busy signal on your telephone line are automatically forwarded to the alternate number. This feature is usually used in conjunction with a voice mail box.

• To Activate, press *90, listen for confirmation tone, and dial the number you want calls forwarded to.
• To deactivate, press *91, listen for confirmation tone and hang up.

Call Forward Fixed
If you are away from your own telephone, calls can be forwarded to one alternate telephone number, local or long distance. Calls may forward to either a local or long-distance telephone number. Any toll charges incurred for calls forwarded to a long-distance number will be billed to you.
• Choose a telephone number, local or long distance, where calls should forward.
• Contact Sales and Support at Nuvera. The alternate number will be programmed into our system.

To Activate:
• Pick up the handset and listen for dial tone.
• Enter *79 or *72 on a touchtone telephone (1179 or 1172 on a rotary telephone).
• Your telephone calls now forward to your alternate number until the feature is deactivated by you from your telephone.

To Cancel:
• Enter *78 or *73 on a touchtone telephone (1178 or 1173 on a rotary telephone).
• Your calls now ring as usual at your own telephone.
• Changeable only by Nuvera.
• Deactivation of Call Forward Fixed must take place from your normal telephone.

Call Forward Remote
All calls are automatically and permanently forwarded to this alternate number. This will continue until the service is discontinued by you.

Once you would like your regular service restored, and have an actual physical address and location, please call our business office.

• The “forward to” number may be either local or long distance. Any toll charges incurred from calls forwarded to a long-distance number will be billed to you.
• The “forward to” number may only be changed by Nuvera. There is a charge for this change.

Call Forward Variable
Telephone calls are forwarded to an alternate number, local or long distance.

To Activate:
• Pick up the handset and listen for dial tone.
• Enter *72 on a touchtone telephone (1172 on a rotary telephone).
• Listen again for dial tone, then enter the local or long-distance telephone number where you would like the calls forwarded.
• You will hear a telephone ring. When it has been answered the forwarding has been established.
• If you receive a busy signal or no answer on the first attempt, hang up and repeat the process within two minutes. Once you have repeated the process regardless of whether the call is answered, or if you again receive a busy signal, you will receive a confirmation tone that call forwarding has been established.
• When entering a long-distance number for forwarding, no second attempt is necessary if the call is not answered or a busy signal is received. Forwarding has been established.
• Calls may forward to either a local or long-distance telephone number.
• Your telephone calls are now forwarded to that chosen number until you deactivate the feature from your telephone.
• Deactivation of Call Forwarding Variable must take place from your normal telephone.

To cancel:
• Enter *73 on a touchtone telephone (1173 on a rotary telephone).
• You will hear a confirmation tone indicating that the call forwarding has been canceled.
• Your calls now ring as usual at your own telephone.

Calling Number Identification
• You will need a special device or telephone which displays the name and telephone number of the incoming call. You can purchase a caller ID device from our business office or from the vendor of your choice.
• You can deactivate the display of information by entering *85 on a touchtone telephone (1185 on a rotary telephone).
• You can reactivate the display of information by entering *65 on a touchtone telephone (1165 on a rotary telephone).
• If a person calling you has marked their directory number as private, or if their directory number is not available, the display of the caller’s number is modified appropriately.
• You are required to obtain the permission of the people calling you before you publicize or disclose their telephone numbers. Sale of such information could be a violation of Minnesota Statute par 626A.

Calling Number Delivery Block
No Charge. Keeps your name and phone number private when you do not want them sent to the person you are calling.

You do not need to be a customer of Calling Number Identification to use Calling Number Delivery Block.

When you make a call, your number will be delivered to the person you are calling if they are a customer of Calling Number Identification. This occurs even if you have an unlisted or unpublished number unless you use Calling Number Delivery Block.

Note: When you use Calling Number Delivery Block, the person you are calling receives a “private” message instead of your number if they are a customer of Calling Number Identification. However, telephone operators and 9-1-1 services will receive your number even if you use call blocking.

There are two types of Calling Number Delivery Block:
• Per Call Blocking – allows you to enter a code before each call to prevent your number from being given to the person you are calling.
• Enter *67 on a touchtone telephone (1167 on a rotary telephone).
• All customers automatically receive Per Call Blocking at no charge. Per Call Blocking may not be available with certain types of phone lines.
• If Per Call Blocking is not available, you will receive a fast-busy dial tone after you enter *67 or 1167.
• Per Line Blocking – automatically prevents your number from being displayed to other customers of Calling Number Identification.
• You need to sign up for Per Line Blocking by calling our office.
• If you have Per Line Blocking on your telephone line and decide that you want your number to be available to certain people you call, you can turn off the blocking at no charge. Enter *85 on a touchtone telephone before each call.

Per Line Blocking is available to customers under the following terms:

Residential Customers
• Per Line Blocking is available at no charge to residential customers.
Business Customers
• Per Line Blocking is available at no charge to law enforcement agencies, shelters for battered persons, and government agencies engaged in undercover operations.
• Per Line Blocking is not available to other business customers unless they can show that the inadvertent disclosure of their number will risk harm to themselves, other persons, or property.

Call Waiting
When a tone is heard during your conversation, you know that there is another party on the line trying to reach you. Only you will hear the tone.

You have the following options:
• You may end your first conversation. Hang up and your telephone will ring; the second party is now connected.
• Put the first caller on hold while you answer the second call. Quickly depress the switchhook*. You are now connected with the second party, with the first party on hold.

• You can alternate between parties by depressing the switchhook*, holding private conversations with each.
• To end one conversation simply have that party hang up, and then depress the switchhook*. You are connected with your remaining party.

Call Waiting may be canceled on per call basis:
• Pick up the handset and listen for dial tone.
• Enter *70 on a touchtone telephone (1170 on a rotary telephone).
• Place your telephone call as normal.
• No Call Waiting tones will be heard throughout this conversation.

• Call Waiting resumes after conversation ends.
• The code *70 or 1170 – must be entered prior to placing a call.

Continuous Redial
Keeps redialing busy numbers and rings you when the line is free. Service does not work on toll free numbers, 900 numbers, numbers outside the specified service area, or on a line where Call Forward and some other call services have been activated.

To Activate:
• When you hear a busy signal, depress the switchhook* and release quickly.
• If you’ve already hung up, pick up the handset and listen for dial tone.
• Enter *66 on a touchtone telephone (1166 on a rotary telephone).
• If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
• A special callback ring alerts you if the line becomes free. (Some phones ring normally.)
• Pick up the handset to automatically place the call.

To cancel:
• Depress the switchhook* and release. Listen for dial tone.
• If you’ve already hung up, lift the handset and listen for dial tone.
• Enter *86 on a touchtone telephone (1186 on a rotary telephone).
• Listen for a confirmation tone or announcement. Hang up.

To restart the 30-minute clock, repeat steps 1 – 4.

Do Not Disturb
This feature allows you to prevent incoming calls from ringing. Only callers who have your Personal Identification Number (PIN) can override this feature when it is activated. Callers will hear an announcement and if they know your PIN, they may dial it and the call will ring through. NOTE: Your PIN remains in storage until you change it. This feature will not allow a long-distance call to be received.

To Activate:
• Press *78 and listen for three beep tones.
• Hang up.

To Cancel:
• Press *79 and hang up.

To Set or Change Your PIN:
• Press #87 and listen for three beep tones followed by a steady dial tone.
• Enter your PIN – 7 digits or less.
• Press the # key, listen for three beeps and then hang up.

Last Call Return
Redials your last caller even if you couldn’t answer in time. Service does not work
on toll free numbers, 900 numbers, numbers outside the specified service area, or on a line where Call Forward is activated.
• Pick up the handset and listen for dial tone.
• If you were already on the telephone and ignored a call waiting tone, depress the switchhook and then release it.
• Enter *69 on a touchtone telephone (1169 on a rotary telephone).
• Follow the voice instructions.

If the line is busy:
• Hang up. Your telephone will keep trying the line for up to 30 minutes.
• A special callback ring alerts you if the line becomes free. (Some phones ring normally.)
• Pick up the handset to automatically place the call.

To cancel:
• Enter *89 on a touchtone telephone (1189 on a rotary telephone).
• Listen for a confirmation tone or announcement. Hang up.

Phantom Line
Two numbers ringing into home/business on the same line with different ringing pattern.
• Contact customer service at Nuvera to set up your phantom line.
• The phantom line is the second number and will have a distinctive ring from the first number.
• This feature is commonly used instead of adding an additional line for a voice mail box or a fax machine.

Selective Call Features
• Pick up the handset and listen for dial tone.
• Enter the features code number.
• Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list.
• Follow the voice instructions and enter 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your list:
• Enter 1201.

To hear the phone numbers on your list:
• Enter 1.
• After the list is read, voice instructions will follow.

To add a number to your list:
• Enter 12.
• Follow the voice instructions you will hear.
• You can store up to 30 numbers on your list.

To remove a number from your list:
• Enter 11.
• Follow the voice instructions to remove any or all of those numbers.

To hear instructions again:
• Enter 0.

Selective Call Acceptance
• Enter *64 on a touchtone telephone (1164 on a rotary telephone).

When someone calls:
• When your service is turned ON, you will receive calls only from those on your acceptance list.
• Callers who are not on your list will simply hear an announcement that you are not accepting calls at this time.

Selective Distinctive Alert
• Enter *61 on a touchtone telephone (1161 on a rotary telephone).

When someone calls:
• If the call is from someone on your VIP list, you will hear a special ring. All other calls will have a normal ringing pattern.
• If you have Call Waiting and get a call from a number on your list while you are on another call, you will hear a special Call Waiting tone. All other calls are signaled by a normal tone.

Selective Call Forward
• Enter *63 on a touchtone telephone (1163 on a rotary telephone).

To add the number your calls should be forwarded to:
• Enter the number at the voice instruction prompt.

When someone calls:
• When your service is turned ON, calls from your list will be forwarded to your chosen number. All other calls will ring through as usual.
• In order to change your “forward-to” number, you must turn your feature off and back on. Follow the voice instructions for entering the number where calls should be forwarded. Any lists remain intact until changed by you.

Selective Call Rejection
• Enter *60 on a touchtone telephone (1160 on a rotary telephone).

When someone calls:
• If your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as usual.

Speed Call 8
This feature allows you to call selected numbers quickly by dialing an assigned code.
• Pick up handset and listen for the dial tone.
• Enter *74 on a touchtone telephone (1174 on a rotary telephone).
• Enter one of the Speed Call 8 code numbers: 2-9
• Enter the complete telephone number. Be sure to enter 1 + area code for any long-distance number on your list.
• Any time you need to place a call to that telephone number, simply lift the handset of your telephone and enter the code number.

• Once a number is programmed into a position on your telephone, it cannot be deleted unless a new telephone number is put in its place, or until the Speed Call 8 feature is discontinued by you.

Speed Call 30
To use either the Speed Calling 8 or 30 features after set up, simply dial the desired
speed calling code 2-9 or 20-49 of the phone number you wish to call. To change your Speed
Calling list repeat the steps above.
• Press *75.
• Listen for three beep tones followed by a steady dial tone.
• Enter speed calling code (20-49).
• Dial the desired telephone number, press # and listen for three beep tones.
• Now you can hang up and begin using the code.

Three-Way Calling
• Place your initial telephone call. (You may also use this feature if a party has telephoned you.) Once you are connected to your party, quickly depress the switchhook*. You have placed your party on hold.
• With the first party on hold, you will hear a dial tone. Enter the number of the second party to be added to the conversation.
• Once you are connected with the second party, depress the switchhook* to connect back with the first party you telephoned, or that telephoned you. You are now connected with both parties at the same time. (Note: If you do not reach the second party, you can return to the first by depressing the switchhook and resume a two-way conversation.)
• When all three parties are on the line, one may drop out of the conversation by hanging up the telephone. The two remaining parties may continue to hold a normal two-way conversation.

• Only the person with the Three-Way Calling feature may add parties to the conversation.