Nuvera is a well-established regional communications company, with headquarters in New Ulm, MN, that provides Internet, Digital TV, Voice, Wireless, Managed Cloud, Outsourced IT and Computer/Communication Sales and Service. Nuvera has customer solution centers in the Minnesota communities of New Ulm, Glencoe, Goodhue, Hutchinson, Litchfield, Redwood Falls, Prior Lake, Sleepy Eye and Springfield as well as Aurelia Iowa.
Job Type: Full-time
Reporting Office: New Ulm or Prior Lake
Technical Support provides technical assistance for customers remotely, online or over the phone while providing personalized service and exceptional level of expertise for customers by developing in-depth knowledge of the latest communication technology.
The position will include:
- Provide technical assistance and support for voice, video, broadband customers
- Support customers software/hardware remotely or over the phone
- Identify, evaluate and solve end-user problems
- Monitor of specific focused systems and escalate trends
The following skills and experience are preferred:
- 2-year degree
- 1-year experience in customer service and/or troubleshooting environment
- Knowledge of computers and internet technology
To apply, please submit your cover letter and resume by November 20, 2019 to firstname.lastname@example.org
Nuvera is an EOE.