Top Tips for Troubleshooting Common Internet Problems (And How to Fix Them Fast)

Smooth internet connectivity is no longer a luxury—it’s a necessity. Whether it’s working remotely, streaming your favorite show, or catching up with loved ones, your online world needs to keep up. But when issues like slow speeds or dropped connections arise, it can be immensely frustrating.

Keep reading for easy-to-follow solutions to help you troubleshoot internet problems and get back online quickly.

Check Your Internet Speed 

A good place to start is to run an internet speed test to assess your network’s performance. Use an easy tool like Speedtest.net to measure your download and upload speeds.

Here’s what to do:

• Visit Speedtest.net or download their app on your device.
• Click the “Go” button to begin the test.
• Compare your test results with the speeds promised by your Internet Service Provider (ISP). For Nuvera customers, these can be found in your plan details on your monthly invoice or via your online portal at nuvera.net/my-account.

Note that speed tests will only be accurate if there is no traffic on the network. If you are downloading updates or streaming, it will impact the results of a speed test. Wireless speed tests will also typically be lower than wired speed tests. 

If your speeds are significantly lower than expected, read on for more solutions.

Restart Your Equipment 

Yes, the classic “turn it off and back on again” works! Restarting your router and modem helps clear temporary glitches.

Steps to restart:

• Unplug your modem and router from the power source.
• Wait 60 seconds for the devices to fully reset.
• Plug them back in, wait for all lights to stabilize, then check your connectivity.

This simple method often resolves connectivity hiccups.

Inspect Physical Connections 

Loose or damaged cables are an often-overlooked culprit behind internet issues. 

Here’s how to check:

• Ensure all cables are securely plugged into your modem, router, and wall outlets.
• Inspect cables for visible wear like fraying or bent connectors.
• Replace any damaged cables with new ones to avoid further issues.

It’s a quick and cost-effective fix that could save you hours of frustration.

Eliminate Wi-Fi Interference 

Did you know that common household items can interfere with your Wi-Fi signal? Things like microwaves, baby monitors, and even thick walls can block or weaken your connection.

Tips to reduce interference:

• Place your router in a central, elevated location away from interference sources.
• Keep it off the floor and out of enclosed spaces like cabinets.
• If possible, use dual-band routers and stick to the 5GHz band for less interference.

This small tweak can boost your speeds significantly.

Optimize Wi-Fi Coverage 

If your space is larger or has “dead zones” where Wi-Fi doesn’t reach, you may need to extend your network.

Here’s how:

• Use Wi-Fi range extenders to amplify your router’s signal in areas with weak coverage.
• For seamless connectivity, consider upgrading to a mesh Wi-Fi system that blankets your entire house with strong signals.

Better coverage makes for a smoother online experience.

Identify Device-Specific Issues 

Sometimes, the problem lies with your device—not the network. Check if only one device (like your smartphone or laptop) is having issues while others connect without problems.

Steps to troubleshoot a device:

• Restart the problematic device.
• Ensure your device’s Wi-Fi is turned on and connected.

By isolating the source of the issue, you’re one step closer to fixing it.

Manage Bandwidth Usage 

Too many devices using your network simultaneously can slow things down. Activities like streaming, gaming, and video calls consume significant bandwidth.

To manage bandwidth:

• Limit bandwidth usage for non-essential devices during high-demand times.
• Disconnect devices that aren’t actively being used.

Streamline your network for optimal performance.

Don’t Jump to Conclusions

By following these steps, you’ll resolve most common internet problems without breaking a sweat. It’s crucial to diagnose before assuming the worst—something as simple as moving your router could solve your issue.

Still having trouble? Contact Nuvera for support at 844.354.4111. If issues persist and you’re consistently falling short of speed expectations, it may be time to explore upgrading your plan or equipment.