Nuvera Support Hub
Browse topics below or call us at 844.354.4111.
For business support, please call 844.610.5300 or click the tab below.
Internet & Home Wi-Fi
Guides and Instructions
How to Change Your Email Password
Internet FAQs
Learn how to enable SMTP authentication for iPhone/iPad, Android, Outlook, and MacMail with our SMTP Authentication Guide.
Your internet may be slow because of its bandwidth. Internet with higher bandwidth, or speed, gives you a faster and better experience than internet with lower bandwidth. Learn more about bandwidth and internet speeds.
If you have received notification that an email message you sent has been blocked, it could be caused by several reasons. Please confirm the email address you used was correct. If this was not the issue, please contact us for help determining the cause of the message.
There are a number of reasons that can cause an intermittent or failing connection. If you are experiencing a problem with your Internet connection, feel free to contact us and we would be happy to help you troubleshoot. If you’d like to troubleshoot yourself first, you can try these methods.
Digital TV
guides and channel Lineups
Remote Instructions
Nuvera Remote User Guide – Prior Lake
Nuvera Remote User Guide – Glencoe
Pulse URC2069 Remote Instructions
digital tv faqs
Nuvera’s Watch TV Everywhere allows you to watch TV wherever you have an internet connection, on any of your smart devices. Read about the different ways you can take advantage of Nuvera’s WTVE service here.
You can view the current amount of storage space available on your DVR by going to Menu, Settings, General, SystemInformation, System Resources. On the bottom of the screen, it will show your “Disk Usage: % remaining.”
The system will default to only save your DVR recordings until space is needed. You can change this setting to “Keep Until I Erase” when scheduling any of your recordings.
You will need two things to get HD:
- An integrated HDTV or an HD-upgradable (or HD-ready, HD-compatible) TV
- Subscription to Nuvera HD service
Voice
guides and instructions
voice faqs
911 Charge – A 911 charge is a fee assessed by the state and sent to the county to pay for 911 emergency services for the state.
FCC End User Charge – Fee ordered by the Federal Communication Commission as part of a move away from charging customers more for long distance telephone service, in order to keep telephone rates low. The charge is used to recover portions of the cost of providing the telephone line from the customer to the local telephone company that in the past were recovered through long distance charges.This is sent to a Federal pool and then distributed.
Residence Line Charge – Monthly rate charged to connect a residential customer to the telephone network.
Business Line Charge – Monthly rate charged to connect a business customer to the telephone network.
Telephone Assistance Plan – This is a state mandated surcharge that enables a program to lower the cost of local phone service for persons who have a disability and meet income guidelines or who are at least 65 years of age and meet income guidelines.
Tele Relay Service Charge – This is a state mandated surcharge to help fund the cost of “translation” service for calls between people who have hearing or speech disabilities and voice telephone customers.
TechTeam
expert computer support
in-home services
TV Mount Installation & Removal
Home Theater & Sound System Installation
Smart Home Product Installation
Technology Support Plans
Videos
Guides and Instructions
How to Enable SSL/TLS in MagicMail
How to Update Country Restrictions
email FAQs
If you have received notification that an email message you sent has been blocked, it could be caused by several reasons. Please confirm the email address you used was correct. If this was not the issue, please contact us for help determining the cause of the message.
Remote-forwarded emails are often rejected by remote servers due to authenticated mail server checks. Therefore, Nuvera email accounts cannot be forwarded. To ensure email delivery and access, please set up a separate IMAP account in your email account instead of using remote forwarding.
Please refer to our email settings page for more information on how to set up your email.
- Log in to your Nuvera e-mail.
- Click on Webmail.
- Choose Webmail Lite or Tuxedo. Instructions for each are the same.
- On the bottom left side, you will see a pie chart with your percentage used.
- To delete messages, choose from one of the following:
- Click on the message and then click delete on top.
- Click on the first message, hold shift to select adjacent messages, and then click delete on top.
- On the bottom, there is a ‘select’ drop down box. You can choose the option that best suits your needs, and then click delete at the top.
- After you are done deleting messages click “Refresh” in the upper left of your screen.
- The “Quota Usage” percentage will update.
Please note that if your “Quota Usage” exceeds 100% you will not be able to receive any new messages. If you receive an email related to exceeding your email account quota, please contact Nuvera for tips on freeing up space and other options.
Yes, SPAM filtering is automatically included with your Nuvera email account. You can go to our SPAM Management Guide for directions on how to check if any emails have been stopped, or to add email addresses to your block list and safe list.
Please browse out SPAM Management Guide for directions on how to locate the missing email, and add email addresses to your block list and safe list.
You can use the Webmail system to check your email from any Internet enabled computer.
The best way to do this would be to sign up for our Hosted Microsoft Exchange service. This service will allow you to sync all your data associated with your email account. This includes messages, contacts and calendar information.
A second option would be to set up your email as IMAP in your email client (ex – Windows Mail or Outlook). Please see the Email Setup Instructions for information on how to do this by clicking on your email client.
If you have any questions please contact a member of the Technical Support Team to assist you.
Account Management
Videos
Signing up for online account
bill pay faqs
There are three ways to pay your bill online:
- A one-time payment
- Recurring credit/debit card payments
- Recurring ACH payments – An ACH payment is an electronic money transfer from banks and credit unions that uses the Automated Clearing House (ACH) network.
Effective 8/4/2024 a $3.05 payment processing fee will be applied to all payments made by credit or debit card. The processing fee will not apply to ACH payments.
To add a method of payment either with a credit/debit card or using ACH payments:
- Go to nuvera.net/my-account and select “Manage Your Account”.
- Log in to your Nuvera Account
- Click on Pay Bill.
- Add your payment account information.
- Choose a date when you want your bill to be paid.
- Confirm the payment details.
There are two autopay options:
- Recurring credit/debit card payments
- Recurring ACH payments – An ACH payment is an electronic money transfer from banks and credit unions that uses the Automated Clearing House (ACH) network.
Effective 8/4/2024 a $3.05 payment processing fee will be applied to all payments made by credit or debit card. The processing fee will not apply to ACH payments.
To add autopay using either a credit/debit card or using ACH payments:
- Go to nuvera.net/my-account and select “Manage Your Account”.
- Log in to your Nuvera Account
- Click on Pay Bill.
- Click on Add Auto Pay.
- Select the account.
- Choose your preferred payment method.
- Determine the frequency of payment best suited for your needs.
- Configure the payment details.
- Choose how and when to be notified of upcoming payments.
Just log in to My Account on the Nuvera website. Payments made using the online bill pay portal will post to your account immediately.
paperless billing faqs
- Signing up is fast and easy. Go to nuvera.net/paperless and log in or create an on-line account. While in your account, simply click the box that says “Go Paperless” to enroll.
- After you’ve enrolled, your bill will be created and displayed online. You will receive an email notification when your bill is available to view online.
- You will need to log in to Nuvera’s secure on-line portal with your email address and password to view your invoice.
Yes. While we encourage all customers to enroll in paperless billing, we understand that there are some individuals who would prefer to receive a paper bill. To help offset a small portion of the cost to print and mail an invoice, customers who wish to receive a paper invoice will be charged a $4.00 monthly paper bill fee.
Only authorized account holders who have established a Nuvera e-billing account with email and password can access an e-billing account. Unless you provide your login information to someone else, you are the only person who has access to your Nuvera account.
The due date of your invoice will be clearly stated on your electronic invoice. In most cases, the electronic invoice is available to view several days before a paper bill is received in the mail.
Customers should write their account number on their check. Cash should not be put in the Nuvera drop box.
Fiber Construction Info
Information & availability
Fiber Construction Information
Fiber FAQs
One word: speed. If you want the fastest Internet possible, you need fiber. Other benefits include unlimited data; lower latency (or delay in data transfer); equal upload and download speeds; reliability; and increased property value for your home or business.
A NID (Network Interface Device) is the equipment that will be placed on the outside of your home or business connecting you to the Nuvera network.
A telecommunications pedestal is a metal or plastic box that grants access to underground fiber optic cable for technicians. A pedestal allows technicians to quickly and easily access fiber for splicing and other vital actions needed for implementing or repairing the connection to your home.
An Optical Network Terminal (ONT) is the conduit to the Internet for fiber technology, similar to how a modem is the conduit for a DSL Internet connection. When you sign up for fiber Internet, an ONT will be placed inside your house by a Nuvera technician.
In the majority of cases, customers are required to use a Nuvera modem. Our goal is to give you the best Internet experience possible, and our specially dedicated modem is part of the system that will achieve that goal.
No, the Nuvera modem does not deliver Wi-Fi and a separate router will be required. The router broadcasts the Wi-Fi signal, bringing the Internet to your devices. For an additional small monthly fee, Nuvera Home Wi-Fi can be implemented and managed in your home, taking the work out of managing and maintaining your home Wi-Fi setup. Add Nuvera IQ to Home Wi-Fi and you can customize your home network to your specific needs with just a few taps from your phone.
Fiber Internet affords benefits such as faster speeds, unlimited data; lower latency (or delay in data transfer); equal upload and download speeds; reliability; and increased property value for your home or business.
1 Gig is equal to 1000 Mbps. 8 Gig is the fastest Internet speed available.
Deciding how much speed is necessary for your household, ask the following questions: How many people use the Internet at the same time? How many devices are generally being used at the same time? What are those devices being used for – i.e. gaming, streaming, surfing? The more users and devices on the network, the faster the speed you will require for the best Internet experience. Visit our Bandwidth Estimator.
Nuvera will indicate in the right-of-ways where the fiber will be placed. Flags or paint markings will be placed. All public utilities in the construction areas will be marked by the respective utility company. Please do not remove any flags or paint markings. Flags will be removed after construction is complete and paint markings will fade on their own.
Nuvera will restore any disruption to your lawn/landscaping after fiber is buried to your home. This will be a two-part process:
- First step is to fill holes with sand, which allows time for settling before final restoration while making the construction area safe for children, pets, etc.
- Next step is for the contractor to return and complete the site restoration after construction is complete. This includes filling the impacted areas with black dirt/topsoil and grass seed.
Homeowners are responsible for locating and marking any private underground facilities such as: invisible fencing, irrigation lines, private power, etc. For more information, go to the Gopher State One Call website.
In the unlikely event that there is a significant disruption to your property, Nuvera guarantees the restoration of any landscaping, etc.
In order to take advantage of fiber Internet, you will need fiber equipment installed at your house. Nuvera’s crews and our construction partners will install all the equipment needed to implement fiber Internet in your home. If the equipment is installed during our construction phase, there is no charge to the property owner.
Installation of the fiber facilities and equipment will be free if done during our construction phase. Current customers are required to transition to our new fiber network and will be done at no charge.
It is best to have the fiber equipment installed when our crews are in your area. Service must be established within 60 days of becoming available or a $250 construction fee will be charged. If our crew does not install the fiber equipment at the same time as the rest of your neighborhood and you decide at some point in the future you want to move ahead with Nuvera high-speed fiber Internet, you can call our office and schedule a time for our crew to come back out and complete the line to your home. A $250 construction fee will apply or will be waived if you commit to a 2-year agreement.
Business Support
844.610.5300
Monday – Friday: 7:30 AM – 9:00 PM
Saturday: 9:00 AM – 4:00 PM
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