Independent Emergency Services (IES) Technicians install, maintain, and troubleshoot Next Generation 9-1-1 (NG911) Emergency Call Handling (ECH) Systems; we interact with local telephone companies, local law enforcement, and dispatch center staff. IES Network personnel assist in circuit and trunk design, implementation, and troubleshooting. IES Database personnel work with dispatch centers, Telcos, and counties to ensure accurate 9-1-1 location and number information.  As a whole, these three pieces make IES a premier service provider in MN. We support the large majority of Minnesota (Public Safety Answering Point) PSAPs.

Nuvera is looking for applicants for an IES 9-1-1 Technician. This position has the ability to work from home and travel to provide installation and support of 9-1-1 ECH Systems.

Key responsibilities include:

• Planning, installing, supporting, and troubleshooting (remote and onsite as needed) 9-1-1 ECH Systems, equipment, computers, servers, etc.
• Ability to travel to other locations in MN and western WI and occasionally work overnight for extended periods (2-3 days) for new installations
• PBX and VoIP phone support
• On-Call Duties

The following skills and experience are preferred:

• 2-year computer or telecommunications-related degree
• 2 years of related experience in telephony, switching, routing, and IP-based technology with an understanding of servers, computers, and networking (GIS experience and/or proficiency desirable)
• Valid Driver’s License

Wage:

The wage range for this position is $25.48 – $37.98 per hour, based on education, certifications, and experience. 

Employee Benefits:

• Medical and NICE Healthcare
• Dental, Vision, and Cancer Insurance Options
• Flexible Spending & Health Savings Accounts
• 401(K) match
• Paid time off (PTO) & Holidays
• Educational & Training Assistance
• Employee Incentive Plan
• Discount on Products & Services
• Employee Assistance Plan (EAP)
• Short & Long Term Disability
• Life & AD&D Insurance
• Eye Protection Plan
• Steel Toe Shoe Reimbursement
• Team Builder Program
• Computer Purchase Plan
• Logo Clothing Purchase Plan
• Service Awards

Nuvera is an EOE