How to Ensure Important Emails Always Reach Your Inbox

Nuvera prioritizes your digital safety, tailoring our services to offer you the highest level of spam protection. While our enhanced spam filters are designed to keep unwanted emails at bay, we’ve heard your concerns about important emails occasionally getting caught in the mix.

Thankfully, there is a straightforward solution to ensure that emails from trusted sources always make it to your inbox.

Here’s how to whitelist an email address using your preferred webmail client (WebMail Lite or Tuxedo):

  1. Access your account with your chosen webmail client by entering your username and password.
  2. Once logged in, locate and open your Spam folder to find the email you wish to whitelist.
  3. Browse through your Spam folder and click on the specific email you’re looking to whitelist.
  4. With the email open, click on the “Allow Sender” button located along the top toolbar. This action adds the sender to your Whitelist.
  5. Once added, emails from this sender will bypass the spam filter, ensuring direct delivery to your inbox for all future communications.

Click for more detailed instructions on managing your spam filter. If you have any questions or need further assistance, our customer support team can be reached at 844.354.4111 or via the chat function at