Business Internet Down? Reboot Your Modem or ONT First
When your business internet slows down or stops working altogether, frustration sets in fast. Before you call support, there’s one simple step that often solves the issue in minutes: rebooting your modem or ONT. This simple process can refresh your device’s connection to our network, clear temporary glitches, and restore your service quickly. This guide provides universal steps that apply to most devices, including Zhone, ZyXel, Allied Telesis, Adtran, and Calix models.
How to Reboot Your Modem or ONT (Step by Step)
Follow these steps to safely reboot your equipment.
- Unplug the Power Cord: Locate the power cord on the back of your modem or ONT. Gently unplug it from the electrical wall outlet.
- Wait 5-10 Minutes: Leave the device unplugged for at least 5 minutes. This allows the device to fully power down and clear temporary errors.
- Plug It Back In: Reconnect the power cord to the electrical outlet.
- Allow Time to Restart: The device will begin its startup sequence. This can take several minutes. Wait for the power light to become solid, which indicates the device is online and ready.
- Test Your Connection: Once the lights are stable, try to access a website on a connected computer or device to confirm your internet service is working.
⚠️ Important: Do not press the small “Reset” button unless a Nuvera technician tells you to. Resetting the device can erase your settings and require a service call to fix.
Troubleshooting Tips
If rebooting your modem/ONT does not solve the problem, please try the following:
- Check Connections: Ensure all cables connected to your modem/ONT and computer or router are secure.
- Reboot Your Devices: Restart the computer, router, or other devices connected to your network.
- Observe the Lights: Take note of which lights on your modem/ONT are on, off, or blinking. This information can help our support team diagnose the issue faster.
If your connection still isn’t working after these steps, don’t worry—we’ll take it from here.
Contact Us
If your internet connection issues persist after following these steps, our local business technical support team is here to help.
Nuvera Business Technical Support:
Phone: 844.354.4111
Hours: Monday – Friday: 7:30 AM – 9:00 PM
Saturday: 9:00 AM – 4:00 PM
View this How to Reboot Your Modem & ONT Guide (PDF) for photos and examples of common devices.
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