Introducing Support Pro

Expert Home Wi-Fi support & device setup services made easy. 

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Experience a Smarter, Faster Home Network -Stress-Free and Without the Hassle

Getting your internet installed is just the beginning. From setting up a reliable Work-From-Home (WFH) office to syncing smart thermostats and gaming consoles, your day runs on connectivity.

With Support Pro, we take the frustration out of solving technology issues. We don’t just deliver a signal to your door—our experts do the heavy lifting for you. We’ll install, connect and troubleshoot your smart devices for you. Whether you need one-time assistance or year-round peace of mind, we’ve got you covered.

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Choose the Nuvera Plan that Fits Your Life

Support Pro One-Time Use

The perfect “Day One” experience.

Adding this to your installation or service visit ensures your entire home is tech-ready before our technician leaves.

  • Price: $40 (added to your existing order).
  • What’s Included: One hour of expert labor.
  • Personalized Setup: Tailored Wi-Fi configuration based on your home’s size and usage.
  • Device Sync: We’ll help connect your streaming devices, thermostats, appliances, and more. (up to 10 devices per hour).

Support Pro: Monthly or Annually

Total peace of mind and priority access.

A great option for the non-tech savvy households.

  • Price: $14.99/mo* or $150/year (Save with no contract!).
  • Priority Support: Skip the wait with a priority number and unlimited phone support.
  • No Trip Fees: We waive truck/trip fees for covered service calls.
  • In-home support: On-site visit to help solve your connection issue.
  • Premium Wi-Fi: If you’re a Nuvera Home Wi-Fi customer, get a complimentary upgrade to Premium Home Wi-Fi with additional benefits like virus protection, parental controls and more.
  • Full Coverage: Includes connection troubleshooting for both Nuvera-provided and customer-owned equipment.

What Does Nuvera Support Pro Cover?

Our Field Service Technicians are experts at navigating the complexities of modern home networks.

Connectivity & Devices

  • Smart Home Sync: TVs, gaming consoles, printers, and thermostats.
  • Coverage Optimization: Home network set up to optimize whole home coverage.
  • Network Security: Assistance with network names, passwords, and reconnection steps.

Maintenance & Wiring

  • Inside Wiring: Repair and maintenance of existing CAT5+, phone, and Ethernet lines.
  • Hardware Health: Maintenance of existing wall jacks and plates.
  • Priority Dispatch: If we can’t fix it over the phone, you’re first in line for a technician.

Note: Support Pro focuses on expert connectivity and existing wiring. It does not cover new construction (running new lines), electrical work, or hardware repair for non-Nuvera devices.

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Your Support Pro Questions, Answered

Learn more about Nuvera’s tech support.

Support Pro members call into a dedicated Priority Queue. If our experts can’t solve it over the phone, we’ll fast-track a technician to your home.

To make the most of your technician’s time, please have any necessary manufacturer apps (like Nest, Ring, or Roku) downloaded and your account logins ready! 

Ready to simplify your home tech?

*Nuvera will make a reasonable effort to help connect your devices to our Wi-Fi but does not manage, troubleshoot, or guarantee personal electronics, apps, or third-party services, and does not set up new non-Nuvera routers. Monthly plan requires a 12-month commitment.