Already Using Microsoft Teams? Bring Your Business Phone System with You.

For many businesses, Microsoft Teams has become the place where work happens. Employees chat with coworkers, join meetings, share files and collaborate throughout the day, all from one familiar app. But when it comes to business phone calls, many organizations still have to switch to a traditional phone. 

That’s where Edge for Business, Nuvera’s Unified Communications (UC) platform, can help. 

Edge for Business, Nuvera’s unified communications platform brings business communication tools like voice calling, text messaging, voicemail, and collaboration together in one connected experience. Pairing Edge for Business with Microsoft Teams gives your business advanced communication and calling capabilities while allowing your team to continue using Microsoft Teams for the collaboration tools they already know.  

How Edge for Business Works Inside Microsoft Teams 

Take your Microsoft Teams experience to the next level with Nuvera’s Teams Embedded solution, which adds Edge for Business advanced calling and communication capabilities directly into Microsoft Teams. Instead of switching between Teams and a separate phone application, employees can access Edge for Business calling features from within the Teams desktop and mobile apps.  

Teams can continue to be the place employees use for chat, meetings and file sharing, while Edge for Business provides the other, often separate communication functions such as business calling and messaging. The result is a more connected experience with less app switching.  

What Can Edge for Business Add to Microsoft Teams? 

With Edge for Business embedded in Teams, employees can access a range of business communication features without leaving the Teams environment, including: 

• Advanced business calling directly within Microsoft Teams 

• Business SMS and MMS from business numbers 

• AI Call Recap with automatic summaries, sentiment and key takeaways 

• Voicemail transcription for quick overview and easier follow-up 

• 30-day rolling archiving for calls and messages 

• Mobile calling from the Teams app to maintain privacy of personal phone numbers  

Edge for Business also provides another helpful layer of business continuity. If Teams experiences connectivity issues, employees can still make calls through the Edge for Business mobile or web app. 

Who Could Benefit from Teams Embedded Calling? 

Teams Embedded can be a good fit for businesses that already rely on Microsoft Teams and want to transition to a more complete communication experience. 

For teams that spend most of the workday in Teams, Edge for Business can bring business calling into the same environment they already use for collaboration. Employees can move from a Teams chat or meeting to a business call without jumping between applications. 

For employees who work both at a desk and on the go, Edge for Business makes it possible to use a business number from the Teams mobile app. That means employees can stay connected from wherever work takes them without needing to communicate with customers or clients from their personal phone number. 

Whether your team has a few employees or many, the goal is still the same: make business communication easier to manage while giving employees the tools they need to stay connected. 

Get More from Microsoft Teams with Edge for Business 

If your business already relies on Microsoft Teams, you may not need to leave the platform to get more from your business phone system. 

Edge for Business brings advanced business calling and communication into the Teams experience your employees already use, helping reduce app switching and create a more connected way to communicate. 

Ready to learn how Edge for Business can help streamline your business communication? 

Call Nuvera or visit nuvera.net/edge to learn more about Edge for Business.