Introducing Support Pro: Expert Help for Your Home Tech, When You Need It Most

Getting internet service set up at your home is a great first step — but it’s rarely the last one. Between connecting your smart TV, syncing a thermostat, getting a gaming console online, or building a reliable work-from-home setup, there’s a lot that goes into making your home network actually work for your life.

If you’ve ever spent an afternoon troubleshooting a dropped connection or staring at a device that just won’t sync, you know exactly how frustrating that can be. That’s why Nuvera created Support Pro.

What Is Support Pro?

Support Pro is our expert home Wi-Fi support and device setup service, designed to take the stress out of your home technology. Our technicians don’t just bring your signal to the door. They install, connect, and troubleshoot your smart devices so you don’t have to.

Whether you’re setting up a new home, adding smart devices, or just want peace of mind knowing help is always a call away, Support Pro makes it simple.

Two Plans Built Around Your Needs

Support Pro: One-Time Use — $40

This is the perfect add-on for a new installation or service visit. Add it to your existing order and a Nuvera technician will stay to make sure your whole home is tech-ready before they leave.

Here’s what’s included in that one hour of expert labor:

• Personalized Wi-Fi setup based on your home’s size and how you use it.*
• Device connections for streaming devices, smart thermostats, appliances, and more — up to 10 devices per hour.

It’s a great way to start fresh with everything working exactly the way it should.

Support Pro: Monthly or Annual Plan — $14.99/mo or $150/year

For households that want ongoing support and priority access, this plan has you covered all year long. It’s especially popular with customers who want reliable help without the tech headaches.

Here’s what you get:

• Priority phone support — skip the regular queue and get help faster with a dedicated priority number and unlimited calls.
• No trip fees — we waive truck and trip fees for covered service calls.
• In-home support — if your issue can’t be solved over the phone, a technician will come to you.
• Complimentary Premium Home Wi-Fi upgrade — if you’re a Nuvera Home Wi-Fi customer, you’ll get a free upgrade to Premium Home Wi-Fi, which includes virus protection, parental controls, and more.
• Full equipment coverage — we troubleshoot connection issues for both Nuvera-provided and customer-owned equipment.

The annual plan saves you money with no long-term contract required.**

What’s Covered?

Our field service technicians are trained to handle the full range of modern home network needs, including:

• Smart home devices — TVs, gaming consoles, printers, and thermostats
• Home network coverage — setup and optimization for whole-home connectivity
• Network security — help with network names, passwords, and reconnection
• Inside wiring — repair and maintenance of existing CAT5+, phone, and Ethernet lines
• Wall jacks and plates — maintenance of existing hardware
• Priority dispatch — if we can’t fix it over the phone, you’re first in line for a technician visit

A Quick Note on Exclusions

Support Pro is focused on connectivity and existing wiring. It does not cover new construction wiring (running new lines), electrical work, or hardware repair for devices not provided by Nuvera.

Ready to Take the Stress Out of Home Tech?

Support Pro is available now for Nuvera customers. Whether you want one-time help getting everything connected or a full year of priority support, there’s a plan that fits your home and your budget.

Contact our customer service team to learn more and add Support Pro to your account today.

*Nuvera will make a reasonable effort to help connect your devices to our Wi-Fi but does not manage, troubleshoot, or guarantee personal electronics, apps, or third-party services, and does not set up new non-Nuvera routers.

**Monthly plan requires a 12-month commitment.