Why is the Internet Not Working on My Computer?

Internet TroubleshootingAn intermittent Internet connection can be very frustrating. It can be difficult to troubleshoot because there are a number of different reasons that can cause an intermittent or failing connection. This article outlines some of the things that you can check in order to pinpoint the source of the problem. If you are experiencing a problem with your Internet connection, feel free to contact us and we would be happy to help you troubleshoot. If you like to troubleshoot by yourself first, here are some things you can try:

Reboot Your Modem and Router

Devices that are left on for long periods of time can experience errors or other problems that cause them to not work at their best. Many of these issues can be resolved by rebooting your modem and/or your wireless router. In order to reboot, simply unplug the power to the modem and router for 30 seconds.

Try Another Device

If you have another computer or smartphone that connects to the same network, try and get online with that device. If you can get online with another device the problem is most likely related to your computer, phone or tablet.

Make Sure Your Wi-Fi Is Turned On

If you use a wireless connection, sometimes your wireless connection can be accidentally shut off with a keyboard shortcut. You can use this same keyboard shortcut to re-enable wireless, and this can vary from computer to computer. The button to toggle the wireless function is normally one of the function keys on the top row of your keyboard. Some laptops also have a wireless switch that can be toggled on or off.

On phones, sometimes airplane mode is accidentally toggled on, which causes the Internet not to work.

Make Sure You are Within Range of Your Wireless Signal

Intermittent connections can be caused when you are on the edge of the range of the wireless router. Move closer to where your router is located and see if a stronger signal from the router will help improve the quality of your Internet connection.

Try a Wired Connection

Connect a cable from one of the numbered ports on your wireless router to the Internet port on your computer. This will eliminate any issues that you may be having with the wireless signal. If you are now getting a solid Internet connection, you will need to troubleshoot your wireless router or the wireless card inside your computer.

Bypass Your Router

If you still are not getting an Internet connection through your router, try to plug your computer directly into your Internet modem. This will help you identify whether or not your router is the source of your connection problems. Simply take the cable out of the “Internet” port in the back of your router and plug it into your computer. If your Internet is now working more consistently, you may have a faulty router.

Still Not Online? Give us a call!

There are some cases where your modem may be failing, the issue is with our equipment or you just need more help diagnosing the issue. Fortunately, all of Nuvera residential customers receive free Internet and e-mail related support. If you need help troubleshooting your Internet connection, our technical support team will be glad to help! Simply give us a call at 844.354.4111.


Whether you know exactly what you want or need help figuring it out, our team is ready and waiting to help.

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